FAQ

Are stress balls safe?

All PU products suits international safety standards EN71,ASTM,CHCC,CPSIA,ETC.

What's the MOQ of each order?

The MOQ depends on different products. Our promotional products are low value daily-use consumables, we mainly sell to business customers (B2B). For some special order like trial order or supplementary order, the MOQ is negotiable according to specific conditions.

Do you accept private label?

Yes, of course.We accept OEM and logo printing.

Do you provide free sample?

Usually stock samples (or counter samples) are not free, we do charge for it. And we might charge courier cost or ask for customer’s courier account. If your samples are custom made or logo printing, we will charge for mold opening. We send many samples on our account every week and month, it’s a very big cost caused by this. So now we are required to ask for customer’s courier account. If we can reach an order, the sample cost will be deducted from the amount of total amount. Hope you can understand and thanks for your understanding & support. We know when a customer let us send samples, it means the customer has interest in the products or would like to give a chance to evaluate whether could work with. We really appreciate that and we will try to find a way to reduce the pre-order cost.

What's your payment terms?

LEKO requires pre-payment before production. Generally we accept T/T Swift Transfer:  T/T 30% advance payment as deposit once your order is ready to go into production, the balance pay before shipment.

What is the price including the shipping cost?

The shipping will highly depend on the location of delivery as well as the quantity being supplied. We will be able to give you the estimate when you have placed the order.

Can I have my unique design(size,mold,pattern,etc)?

Yes, customer’s designs such as size, mold, pattern, etc are welcomed.

Can I have ustom package?

Yes, let us know your different packing ideas.